1. INTRODUCTION
This Return and Refund Policy (“Policy”) governs the return, refund, and exchange of products purchased from SECUREKIL PEST MANAGEMENT (PVT) LTD (“Company,” “we,” “us,” or “our”) through our website at securekil.com (“Website”). By purchasing products from us, you agree to comply with and be bound by this Policy.
We are committed to providing high-quality pest control equipment and ensuring customer satisfaction. This Policy outlines the terms and conditions under which returns and refunds may be requested.
2. RETURN WINDOW
Customers have seven (7) calendar days from the date of delivery to request a return. The return request must be initiated within this period to be eligible for a refund or exchange.
To initiate a return, please contact our customer service team via email at hello@securekil.com or by phone at +94 117 007 007 within the specified return window.
3. ELIGIBILITY FOR RETURNS
To be eligible for a return, the following conditions must be met:
4. NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
REFUND METHODS
We offer refunds through the following methods:
Full refund to the original payment method used for the purchase
Refunds will be processed to the original payment method within fourteen (14) business days after we receive and inspect the returned item. The timing of the refund appearing in your account may vary depending on your bank or payment provider.
6. RETURN SHIPPING
SECUREKIL PEST MANAGEMENT covers the cost of return shipping for all eligible returns within Sri Lanka. Upon approval of your return request, we will provide you with a prepaid shipping label or arrange for pickup from your location.
For international returns, please contact our customer service team for specific instructions and shipping arrangements.
Important: Please ensure the item is securely packaged to prevent damage during transit. We are not responsible for items damaged during return shipping due to improper packaging.
7. REFUND PROCESSING TIME
Once we receive your returned item, our team will inspect it to verify that it meets the return eligibility criteria. The inspection process typically takes 2-3 business days.
After the inspection is complete and the return is approved, refunds will be processed within fourteen (14) business days. You will receive an email notification once your refund has been initiated.
Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider and may take an additional 5-10 business days.
8. WARRANTY INFORMATION
Warranty coverage varies by product:
The specific warranty period for each product is indicated on the product page at the time of purchase. Warranty coverage begins from the date of delivery.
Warranty claims cover defects in materials and workmanship under normal use. The warranty does not cover damage caused by misuse, negligence, improper maintenance, unauthorized repairs, or normal wear and tear.
9. WARRANTY CLAIMS
To submit a warranty claim, please contact us using any of the following methods:
When submitting a warranty claim, please provide:
Upon verification of your warranty claim, we will repair or replace the defective product at no additional cost. If repair or replacement is not possible, we will provide a refund at our discretion.
10. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
Please retain all original packaging and documentation, as these may be required for the return process. We may request photographs of the damaged item and packaging to process your claim.
11. ORDER CANCELLATION
Orders may be cancelled before shipment for a full refund. Once an order has been shipped, it cannot be cancelled, but you may initiate a return under the terms of this Policy.
To cancel an order, please contact us immediately at +94 117 007 007 or hello@securekil.com with your order number.
12. CONTACT INFORMATION
For any questions, concerns, or assistance regarding returns, refunds, or warranty claims, please contact us:
SECUREKIL PEST MANAGEMENT (PVT) LTD
Address: 139/A2, Old Negombo Road, Ja-Ela, Sri Lanka
Email: hello@securekil.com
Phone: +94 117 007 007
Website: https://securekil.com
13. CHANGES TO THIS POLICY
We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. We encourage you to review this Policy periodically to stay informed of any updates.
The version of this Policy in effect at the time of your purchase will govern your transaction.
14. GOVERNING LAW
This Return and Refund Policy shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
